• Return Policy

    We don’t provide returns and refunds unless and until there is some serious issue in product or delivery is delayed by more than 15 working days in India. We provide replacement if there is a faulty or defective product.

    Replacement of the same value or more. If more then additional amount to be payed prior to the delivery.

    Cancellation and Refund Policy:

    1. Cancellation Process:
      We understand that circumstances may arise where you need to cancel your order. We have made the cancellation process hassle-free for your convenience. You can cancel your order through the order panel, which is available on our website. Alternatively, you can also contact us via email or phone to request a cancellation.
    2. Non-Refundable Convenience Fee:
      Please note that the convenience fee charged on orders is non-refundable if the cancellation request is initiated ` by the buyer. However, if we cancel the order, the complete order amount, including the convenience fee, will be refunded. This charge only applies if the buyer wishes to cancel the order and opt for a refund..
    3. Charges Initiated by Us:
      Therefore mentioned charges are only applicable if the buyer initiates such requests. No charges will be applicable if such steps are initiated by us.
    4. Warranty Complaints:
      For products that come with a warranty from manufacturers, please refer to the manufacturer for any complaints or issues. AutoNation believes in helping its customers as much as possible and has a liberal cancellation policy.

    Return/Refund Policy:

    1. Eligibility for Return/Refund:
      We accept return and refund requests only under the following circumstances: if the product delivered by us is in a damaged condition if a wrong product has been sent, if the product is dead on arrival, or if the product is defective. Buyers have 7 days for a complete PC set after delivery to inform us of any disputes in the order and to claim for return or refund. Buyers should bring the issue to our attention by email or phone call.
    2. Seal and Missing Parts:
      If the seal of the product is opened and the product is not faulty, return/refund will not be applicable. Additionally, return/refund requests will be canceled if any part or accessory is missing from the product box.
    3. Packaging and Transit:
      Buyers should keep the packaging material until the return window is opened. This will help in packing the product securely to avoid any damage during transit. The product should be packed in the same manner as it was received, and tapes or glues should not be applied directly to the product or its box, as this may lead to cancellation of the return request. All accessories that were delivered with the product should be returned along with the product.
    4. Refund Process:
      If payment was made through our payment gateway, the refund will be processed to the same account used for payment. In the case of bank transfer and cash on delivery (COD) orders, refunds will only be made to the buyer's bank account. Refunds typically take 15-20 working days to reflect in the buyer's account.

    Our Commitment:

    At AutoNation, we strive to ensure customer satisfaction and address any issues that may arise with your purchase. We have established a customer-friendly return and refund policy to facilitate a smooth process for eligible cases.

    Return/Refund Procedure:

    To initiate a return or refund request, please follow these steps:

    Examination and Resolution:

    Upon receiving your return request, we will carefully examine the product to verify the reported issues. This may include checking for damages, defects, or discrepancies between the delivered product and the original order.

    Replacement: If the product is found to be faulty, defective, damaged, or if a wrong product was sent, we will provide a replacement of the same value or a higher value. If the replacement product has a higher value, the buyer will be required to pay the additional amount prior to delivery.

    Refund: In certain cases where a replacement is not feasible or the buyer prefers a refund, we will initiate the refund process. The refund will be made to the same account used for payment if it was done through our payment gateway. For bank transfer and COD orders, the refund will be credited to the buyer's bank account. Please note that the refund process typically takes 15-20 working days to reflect in your account.

    Transparency and Customer Support:

    At AutoNation, we believe in transparency and aim to provide excellent customer support. If you have any further questions or require assistance regarding our cancellation, return, or refund policies, please feel free to contact our customer service team through email or phone. We are here to help and ensure a satisfactory resolution to any concerns you may have.

    Exclusions from Return/Refund Policy:

    It's important to note that our return and refund policy has certain exclusions. The following scenarios are not eligible for return or refund:

    Updates to the Policy:

    Please note that our cancellation, return, and refund policy may be subject to updates and revisions from time to time. It is recommended to review the policy periodically to stay informed about any changes.

    We appreciate your understanding and cooperation regarding our cancellation, return, and refund policy. Our aim is to ensure a fair and transparent process for both our valued customers and our business. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

    Return Authorization:

    Upon reviewing your return request, we will inform you whether it is approved or rejected. If approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product. Please note that unauthorized returns will not be accepted.

    Refund Process:

    Once we receive the returned product and verify its condition, we will process the refund as per the following guidelines:

    Non-Refundable Items:

    Certain items are non-refundable and non-returnable, as mentioned on the product page. These may include perishable goods, intimate apparel, software , personalized items, etc. Please review the product description carefully before making a purchase.

    Customer Support:

    If you have any questions or need assistance with a return or refund, please contact our customer support team at [teplcustomercare@gmail.com]. We are here to help you resolve any concerns and provide a satisfactory solution.

    Changes to the Return and Refund Policy:

    We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We recommend checking this page periodically to stay informed about our guidelines and procedures.